Ensure Broward County residents that are receiving health care services are receiving the best care in accordance with local, state and federal health guidelines and best practices.
Works independently, under limited supervision, reporting major activities through periodic meetings.
The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.
Provides direct oversight and guidance for County health care services; attends committee and community meetings; plans and coordinates annual sub grantee program evaluation monitoring; plans and coordinates community events, provider trainings, and consumer forums.
Develops and maintains a central clearing house for quality assurance data for the area of assignment and works cooperatively with quality assurance staff in other areas of the County; develops and maintains a system for analysis for patient/consumer care, program services, and other related issues, as required by the area of assignment; develops data capture tools to measure quantity, quality, and effectiveness of care, programs, and/or services as required by the area of assignment and trains agency staff in their use.
Interprets qualitative and quantitative data; makes recommendations for changes in programs and processes to achieve quality improvements; reports and recommends quality assurance processes and policy development.
Manages quality assurance data and information flow, ensuring the activities are integrated and non‑duplicative; maintains records of quality assurance activities.
May participate in formal accreditation activities, working with agency management and staff to prepare for accreditation surveys and with accreditation staff, as required for the area of assignment; oversees ongoing systematic monitoring for compliance with accreditation or other standards as appropriate to the area of assignment.
Conducts field surveys with clients, non-profit organizations, or others, to determine community needs and services; conducts site visits to agency and/or service provider work locations to obtain program service data, review processes, as required by the area of assignment.
Prepares statistical, technical, and narrative reports regarding program/service assessment findings and evaluations for quality assurance activities, using computer-based office software; provides technical assistance regarding process/quality improvement to agency staff, other service providers, and the general public.
Receives, collates, and summarizes quality of care or service data and prepares synopses for interested parties, as authorized.
Serves on Division and Department program improvement or other performance improvement committees and/or committees, including ad hoc committees, as required.
Supervises, trains, advises and prepares performance evaluations for subordinates.
Performs related work as assigned.
Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.
Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.
Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.
Requires a Bachelor's degree from an accredited college or university with major coursework in social services, business administration, public administration, or closely related field.
Requires four (4) years of experience in quality assurance or systems analysis in a health or human services program/environment including two (2) years of lead work/supervisory experience depending upon area of assignment.
Broward County is an Equal Opportunity Employer. The ADA requires Broward County to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.
Note: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.
All Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County’s Ethics and Conflict of Interest policies.
All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, gender, national origin, age, marital status, political affiliation, familial status, disability, sexual orientation, pregnancy, or gender identity and expression.